Privacy Policy

Effective Date: April 01, 2025

Thank you for choosing to engage with Reve of Luth . This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website reveofluth.com, use our services, make purchases, or communicate with us. By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the services.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, operations, or legal obligations. Any modifications will be posted on our Site, and the “Effective Date” will be updated accordingly. Continued use of our services after these updates indicates your acceptance of the revised policy.

Information We Collect

We gather personal information from multiple sources to provide and improve our services. The types and scope of data we collect depend on how you interact with our Site and services.

1. Information You Provide Directly

• Contact Details: Name, email address, phone number, and physical address.
• Order Details: Information related to your purchases, such as shipping and billing details, payment confirmations, and purchase history.
• Account Information: Username, password, and any additional security information.
• Customer Support Communications: Any information you include when reaching out to us for support.

2. Information Automatically Collected (Usage Data)

We may gather certain information automatically when you access our services, such as:

• Device information, browser type, and IP address.
• Network connection details and pages visited.
• Cookies and similar technologies that track user interactions to enhance your experience.

3. Information from Third Parties

We may also collect information from third-party sources, such as:

• Service Providers: Vendors supporting our services, including payment processors and shipping partners.
• Advertising and Marketing Partners: To tailor promotions and improve your user experience.

How We Use Your Information

Your information is used to deliver, enhance, and safeguard our services. Key purposes include:

• Order Fulfillment and Service Delivery: Processing payments, shipping products, managing your account, and facilitating returns or exchanges.
• Marketing and Personalization: Sending promotional messages and tailoring the services and advertisements you see.
• Security and Fraud Prevention: Detecting and addressing suspicious or fraudulent activities.
• Customer Support and Service Improvement: Responding to your inquiries and improving our services based on feedback and usage trends.

Returns Policy

We do not accept returns for any products once they have been delivered, except in cases of damaged or defective items. In such cases, customers are required to contact us within 48 hours of receiving their order. Personal information provided during the returns process will be used solely for that purpose.

Refund Policy

We want you to be fully satisfied with your purchase! If for any reason you are not completely happy with your order, we offer a hassle-free refund process.

• Refund Eligibility:
Refund requests must be made within 2 days from the date of delivery. Items must be unused and in their original packaging.
• Refund Timeline:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed within 7-10 business days to the original method of payment. For any questions regarding refunds, please contact us at: reveofluth@gmail.com.

Operational Address

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, run analytics, and improve our Site’s functionality. You can manage your cookie preferences through your browser settings, but note that disabling cookies may affect your ability to fully utilize certain features of the services.

Sharing of Personal Information

We may share your personal information with trusted third parties under specific circumstances, such as:

• Service Providers: Third parties that help with order fulfillment, payment processing, customer support, and data analytics.
• Marketing Partners: Collaborators who assist in delivering personalized promotions.
• Corporate Affiliates: Within our business group, to manage and streamline operations.
• Legal and Compliance: To comply with legal obligations, enforce our terms, or protect our users and business.

We do not sell or share sensitive personal information without your consent or for purposes that infer personal characteristics.

Third-Party Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of these third-party platforms. Please review their respective privacy policies before sharing any personal information.

Children’s Privacy

Our services are intended for adults and are not directed toward children under 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided information, contact us to request its deletion.

Data Security and Retention

We implement reasonable security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security. We retain personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Correction: Request corrections to inaccurate or incomplete data.
• Data Portability: Obtain a copy of your data in a portable format.
• Restriction of Processing: Request limits on how we process your information.
• Withdraw Consent: If we rely on your consent, you may withdraw it at any time.

Complaints and Appeals

If you have concerns about how we handle your personal information, please contact us directly. Depending on your jurisdiction, you may also have the right to escalate your complaint to your local data protection authority.

International Data Transfers

Your information may be transferred to and processed in countries outside your own, including jurisdictions that may have different data protection standards. When transferring your information internationally, we rely on recognized safeguards, such as the European Commission’s Standard Contractual Clauses, to ensure your data remains protected.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, you can contact us at:

Reve of Luth

Email: reveofluth@gmail.com